Mobile / Casino
je44 is transparent about the information we collect when you open an account, make a deposit through Nagad, Upay or Bank Transfer, or browse our lobby. This policy sets out what we collect, why we keep it, and what choices you have — access depends on your local law and eligible regions.
When you register on je44, we collect the details you submit in the account form: your name, contact address, and the payment method you choose to fund your wallet. If you use Nagad or Upay, the transaction reference generated by that rail is recorded against your account history so both sides can verify a deposit or withdrawal. Bank Transfer records follow the same principle — reference numbers and amounts are stored so our support team can match your submission to a completed transfer without asking you to repeat the process. We also collect device and session data when you navigate the site — browser type, screen resolution and the pages you open. This helps us understand where the lobby path works well and where it needs attention. We do not sell this data to advertisers. Any third-party service that touches your session — such as a payment gateway processing a Nagad or Upay request — operates under its own data terms, and we link to those terms from the relevant checkout step. Cookies are used to keep your session active and to remember your lobby position. You can adjust cookie preferences in your browser settings at any time. Access to your stored data and the rights attached to it depends on your local law and the eligible region under which your account was opened.
This policy covers data processed directly by je44 across our account system, lobby and payment flow. It does not extend to third-party sites you may reach through links in the lobby or to payment providers operating their own platforms. The scope below separates what falls inside this policy from what sits outside it — read each entry before assuming coverage.
Data you submit at registration and every subsequent login — including email address, contact details and session tokens — is covered by this policy. We hold it only for as long as your account remains active or as required by applicable law.
Deposit and withdrawal records tied to Nagad, Upay or Bank Transfer are stored in your account history. These records are covered by this policy. We use them to resolve support queries and to verify completed transfers — not for marketing profiling.
Anonymised browsing data collected while you navigate game categories or switch between sections of the lobby is covered here. It is used only to improve the site path and is not linked back to your named account without your explicit action.
Payment gateways, game content studios and any external link reached from our lobby operate under their own privacy terms. Those services fall outside the scope of this policy. We recommend checking each provider's published terms before submitting data through their interface.
Your account area is the first place to check when you want to review what information je44 holds about you. Open the account settings page and look at the profile section — your registered contact details, saved payment method labels and account history are all visible there without contacting support. If a detail is wrong — an old phone number or a misspelled name that was entered at registration — you can submit a correction request directly through the support channel. We will verify your identity using the email address on file before making any change. If you want a full export of the data attached to your account, raise that request through the same support route. Eligibility for data export and the format we can provide depends on your local law and eligible region. To close your account and request deletion of personal data, follow the account closure path shown in your settings and confirm your request by email. We will acknowledge your submission and explain the retention period that applies under the jurisdiction governing your account.
Open your account settings to see the profile details, payment method labels and transaction history we hold. No support contact needed for a basic review — everything is visible in your signed-in account area.
Submit a correction request through our support channel if a registered detail is wrong. We verify your identity via the email address on file before any change is applied to your account.
Ask for a copy of your stored data by contacting support with your account email. The format and scope of the export depends on your local law and the eligible region tied to your account registration.
Follow the account closure path in your settings and confirm by email to request deletion of personal data. We will reply with the applicable retention period before processing the closure.
If this policy raises a question you cannot resolve by reading it, our support team is the right next step. Use only the contact routes published on the site — we do not operate undisclosed channels, and we will never ask for your password or full payment credentials through any of them.
Send your privacy question or data request to the support email address shown on the Contact page. Include your registered account email so we can locate your record and reply to the right address.
Open the live chat widget visible at the bottom of any page on je44. Describe your privacy query and our team will direct it to the right handler. Do not share your full payment number in chat.
For corrections and export requests, the account settings page includes a structured request form that routes your submission directly. This path keeps a written record of your request on both sides.
We apply access controls so that your account data is reachable only to the systems and staff that need it to deliver the service you signed up for. Payment references from Nagad, Upay and Bank Transfer are stored in transaction logs that are separated from your public profile. Cookies keep your lobby session active and remember your last position — you can clear them from your browser without losing your account. Data is retained only as long as your account is active or as local law requires after closure.
Your account data is accessible only to authenticated systems and the support staff assigned to your query. We do not share identifiable data across unrelated business units or with advertisers. Permissions are reviewed when account roles change.
Session cookies are set when you log in and cleared when you log out or close the browser. Persistent cookies that remember your lobby position can be removed at any time through your browser settings without affecting your account login credentials.
We keep your account data for as long as your account is open. After a verified closure request, data is held only for the period required by the law applicable to your eligible region, then deleted or anonymised in line with our internal schedule.
When this policy changes in a material way, we publish a notice on the site and update the effective date at the top of this page. Continued use of your account after a posted change indicates you have reviewed the updated terms.
These questions cover what we hear most often from account holders about data, cookies, payment records and how to reach us. If your question is not here, the support routes in the section above are the right place to ask.
We store the transaction reference number generated by the Nagad or Upay rail when you make a deposit or withdrawal. We do not store your full mobile wallet PIN or account password. The reference is held in your transaction history and used only to verify completed transfers.
Yes. Open your account settings to view your registered profile details, saved payment method labels and transaction history. For a complete export of all stored data, contact support with your account email. Availability of the full export depends on your local law and eligible region.
Contact us through the support email or live chat shown on our Contact page. Include your registered account email and describe the detail that needs correcting. We verify your identity before making any change, so the email on file must match the one you use to contact us.
After we process a verified closure request, your personal data is retained only for the period required by the law applicable to your eligible region. Once that period ends, the data is deleted or anonymised. You will receive an email confirmation when your closure request is received.
No. Payment providers like Nagad and Upay process your transaction data under their own published privacy terms. Our policy covers the reference and record we store on our side. We recommend reading each provider's terms before submitting data through their interface.
Session cookies are cleared automatically when you log out or close the browser. Persistent cookies can be removed through your browser's settings at any time. Clearing cookies does not affect your saved account credentials but will reset your lobby session position on your next visit.